Frequently Asked Questions
What is PortWest’s shipping policy?
PortWest offers standard shipping within 7-10 business days to all locations in the Philippines. Express shipping options are also available for an additional fee. Customers can track the status of their order using the provided tracking number.
What is PortWest’s return policy?
PortWest accepts returns within 30 days of delivery for a full refund. Customers are responsible for the return shipping costs unless the item is defective or damaged. Refunds will be processed within 5-7 business days of receiving the returned item.
How can I contact PortWest customer support?
Customers can reach PortWest customer support by calling the toll-free number 7777777777 during regular business hours. Alternatively, customers can submit inquiries through the website’s contact form, and a representative will respond within 1 business day.